Refund policy
Last updated: June 17, 2026
We want you to love your ride. If something is wrong, we will help you sort it out.
Return window
You have 7 days from the day you receive your item to request a return. Requests made after 7 days will not be accepted.
What you can return
To be eligible for a return, your item must be:
- In the same condition you received it
- Unused, unridden, and unassembled
- In the original packaging with all parts, manuals, chargers, keys, and accessories
- Accompanied by your order number or proof of purchase
Restocking fee
A 20% restocking fee applies to all approved returns. This covers inspection, repackaging, and supplier handling charges.
Return shipping
Customers are responsible for return shipping costs. We recommend a trackable, insured shipping service. We cannot guarantee that we will receive your returned item.
How to start a return
Email us at with:
- Your order number
- The item you want to return
- A short description of the reason
Our team will reply within 1 business day with return instructions and the correct warehouse return address. Do not ship items back without contacting us first. Items sent without prior approval will be refused.
Damaged or defective items
Inspect your order the day it arrives. If your item is defective, damaged in transit, or wrong, contact us within 48 hours at with photos and your order number. We will replace or refund the item at no cost to you.
Manufacturer warranty claims
Contact StreetRides US first for warranty support. We collect your order details and supporting documentation and coordinate the claim with the applicable manufacturer. The manufacturer reviews eligibility and makes the coverage decision under that product's warranty terms. Do not ship a product or component to StreetRides, a manufacturer, or a distributor unless you receive written return instructions.
Items we cannot return
The following are final sale and cannot be returned:
- Batteries that have been charged or installed
- Tires, tubes, brake pads, and any wear-and-tear parts
- Items damaged through use, accident, or improper assembly
- Items missing original parts, manuals, or packaging
- Helmets, pads, and safety gear once worn or removed from packaging
- Custom or special-order items
- Gift cards
Exchanges
We do not process direct exchanges. The fastest way to get a different item is to:
- Return your current item under the rules above
- Place a new order for the item you want
Refund timing
Once we receive and inspect your return, we will email you with the decision. Approved refunds are issued to your original payment method within 10 business days of approval.
Please allow your bank or credit card company an additional 5 to 10 business days to post the refund to your account.
If 15 business days have passed since approval and you have not received your refund, email with your order number.
Cancellations
You may cancel your order at any time before it is fulfilled. Once an order is fulfilled and shipped by our supplier, the return policy above applies.
Questions
Email us at . We respond within 1 business day, Monday to Friday.