Shipping policy
Last updated: June 17, 2026
All products are fulfilled from the applicable manufacturer or distributor warehouse in the United States. StreetRides US is the seller and remains your point of contact for order and delivery support. This policy explains where we ship, how delivery works, and what to expect when your order arrives.
Where we ship
We ship to all 50 U.S. states and Washington D.C.
We do not currently ship to:
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa)
- APO, FPO, and DPO military addresses
- P.O. boxes (large freight items require a physical address)
- Outside the United States
For Alaska and Hawaii orders, additional fees may apply. We will email you for approval before processing.
Shipping rates
Shipping rates are calculated at checkout based on your order total and delivery address. Current shipping rates are displayed on the cart and checkout pages.
Processing time
Orders are processed within a few business days after payment is received. Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays are processed the next business day.
Delivery time
Delivery time depends on the product type, your location, and the carrier. Estimated delivery windows are displayed at checkout and on the order confirmation.
Delivery times are estimates only. We are not responsible for delays caused by carriers, weather, or events outside our control.
Freight delivery for e-bikes and ATVs
Electric bikes, ATVs, and oversize items ship via LTL freight carriers such as FedEx Freight, R+L Carriers, or Estes Express. These items require special handling.
What to expect with freight delivery:
- The carrier will call you to schedule a delivery window. A valid phone number is required at checkout. If we cannot reach you, your order may be returned to the warehouse and storage fees may apply.
- Curbside delivery is standard. The driver will unload your item to the curb or driveway. Inside-the-home or upstairs delivery is not included.
- Someone 18 or older must be present to sign for the delivery.
- Inspect your shipment before signing. If the box is visibly damaged, write "Damaged" on the bill of lading before signing. Damage discovered after signing may not be covered.
Tracking your order
Once your order ships, you will receive an email with the carrier name and tracking number. You may also track orders from your account page.
If you have not received a tracking number after a reasonable processing window, email us at .
Lost or damaged packages
Inspect your order on the day it arrives.
If your package is lost, stolen, or arrives damaged, contact us within 48 hours at with:
- Your order number
- Photos of any damage, including the outer packaging
- A description of the issue
We will work with the carrier and supplier to resolve the issue. Claims filed after 48 hours may not be eligible for replacement or refund.
Address accuracy
You are responsible for providing a complete and accurate shipping address at checkout. We are not liable for orders shipped to incorrect addresses provided by the customer.
If a package is returned to us as undeliverable due to an incorrect address, you will be responsible for any return shipping fees and a re-shipment fee to send the item to the corrected address.
Restricted states and local laws
Certain products may not be legal in all states or municipalities. You are responsible for verifying that your purchase complies with the laws in your area.
For electric bikes, this includes state/local Class 1, 2, or 3 classification limits where applicable, speed limits, helmet laws, and age requirements. For ATVs and youth vehicles, this includes age minimums, helmet requirements, and registration rules.
We reserve the right to cancel orders that violate state or local restrictions.
Order changes and cancellations
You may cancel or modify your order any time before it is fulfilled by emailing with your order number.
Once an order is fulfilled and shipped by our supplier, our applies.
Questions
Email us at . We respond within 1 business day, Monday to Friday.